This privacy statement discloses the privacy practices for Disability Systems, Inc. and terms of service which includes return policy and shipping statement.
If you feel that this company is not abiding by its posted privacy policy, you should contact Disability Systems, Inc. by phone at 303-662-1155 or email at privacy@disabilitysystems.com.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Credit cards will be charged the day your order is shipped with the exception of custom orders, bariatric ramps and modular ramps. Custom orders, bariatric ramps and modular ramp systems will be charged the day the order is placed.
We will accept PO#'s from well established companies only. Please fax your P.O. to 303-703-4879 and then call us at 303-662-1155 to confirm we have received the order.
This web site contains links to other sites. Please be aware that we, Disability Systems, Inc are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our shopping cart, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While our credit card processing company uses SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. We actually never see your complete credit card number when you order over the Internet. We see only the last four digits.
We will make every effort to replace a defective product that you have purchased from our website within 48 hours. Before you return any item to either us or the manufacturer you must call us toll free between the hours of 9am-5pm, Mountain Time, Monday through Friday at 1-877-258-7423 so that we can work with you in replacing or returning an item.
Returned items must be returned in their original boxes in new like condition and properly packaged so as not to damage the product in shipping. Again, please call us at 1-877-258-7423 to obtain a proper shipping address for the product you are returning. Returns will not be accepted after 30 days from the date of purchase. Returned items are subject to a 20% restocking and handling fee charge plus freight both ways. Items returned in a damaged or used condition will have a 30% restock fee. There may be additional charges if the product is returned in damaged condition.
We cannot accept returns on custom ramps or modular wheelchair ramp systems. We will help our customers with any manufacturer warranty claims for our products.
Most orders placed before 12:00 PM mountain time are shipped the same day. Orders placed after 12:00 PM are shipped the following day with the exception of orders placed on Fridays after 12:00 PM. Those orders will ship on the following Monday. Custom orders can take up to three weeks to complete depending on the complexity of the order. We will notify you by phone or email if your order is out of stock with an estimated delivery time. Products that include free shipping as part of their price can take up to two weeks to arrive at your door. You always have the option to call us immediately after placing your order at either 303-995-9008 or 1-877-258-7423 to request optional shipping methods. The cost for alternative shipping will vary depending on your needs. We assume no responsibility for missed delivery dates due to circumstances beyond our control such as postal, UPS or freight company errors or an incorrect postal address given while placing your order.